Terms and Conditions

These Terms and Conditions govern the use of the online service LicenseMeter (the “Service”) by companies and other organizations (the “Customer”). The provider and contracting party is Ugurlabs UG (haftungsbeschränkt), Fährstraße 217, 40221 Düsseldorf, Germany, registered with the commercial register of the Local Court (Amtsgericht) of Düsseldorf under HRB 113979, represented by its Managing Director Ugur Koc (the “Provider”). The Service is directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), not at consumers.

LicenseMeter is an analytics service that surfaces unused and oversized software licenses. Once the Customer grants access, the Service connects via read-only permissions to the Customer’s Microsoft 365 tenant and, optionally, to further source systems (including Adobe, Zoom, Atlassian, Salesforce, OpenAI and Anthropic) or to member lists the Customer imports by CSV (ChatGPT, Claude), evaluates license, seat and activity information, and presents it as analyses, reports and exports.

The Provider owes no particular economic outcome. Analyses and savings suggestions are decision aids; responsibility for license changes remains with the Customer.

Sign-in is with a Microsoft work or school account through Microsoft Entra ID; personal Microsoft accounts and other sign-in methods are not supported. Signing in shares only the user’s name and email address and requires no administrator rights. Connecting a Microsoft 365 tenant for analysis is a separate step: the Customer ensures that the individuals acting are authorized to grant the required administrator consent and to connect the tenant. The Customer may use the Provider’s managed application or register its own application (“bring your own”); any credentials supplied for the latter are stored encrypted and used solely for the read-only sync. Access credentials must be kept confidential; the Customer is responsible for actions taken under its account.

When the Customer connects its tenant or further source systems, the Provider processes the data retrieved solely on the instructions and on behalf of the Customer (Art. 28 GDPR). The data processing agreement (DPA) forms part of these Terms and is concluded together with them, in electronic form, when the Customer first uses the Service. In the event of a conflict regarding data processing, the DPA prevails over these Terms. On the Pro and MSP plans the Provider also signs the DPA with the Customer named as a party. Mailbox, file or message content is not read; access is technically limited to read-only permissions.

The Customer uses the Service in compliance with applicable law and only for its own organizational data, or data it is authorized to process. The Customer refrains from interfering with the integrity or availability of the Service, from circumventing access controls, and from automated extraction beyond the functions provided.

The Free plan is provided free of charge and without a time limit. It includes continuous monitoring, reports and exports, and requires no payment method. The optional Pro and MSP plans add further features for a fee, at the prices shown on the pricing page. When a paid plan ends, the workspace returns to the Free plan and no data is deleted.

The Provider strives for high availability of the Service but, absent a separate agreement, owes no particular availability (no service level). Maintenance, ongoing development and disruptions outside the Provider’s control (in particular at third parties such as Microsoft or the connected source systems) may temporarily limit use. Support by email at support@ugurlabs.com is included in the Pro and MSP plans. The Free plan comes without support; messages from Free workspaces are answered as time allows, without any commitment.

The Provider is liable without limitation for intent and gross negligence and for damage arising from injury to life, body or health. For simple negligence the Provider is liable only for breach of a material contractual obligation (cardinal obligation), and limited in amount to the foreseeable damage typical for this type of contract. Liability is otherwise excluded. Liability under the German Product Liability Act remains unaffected.

The usage relationship runs for an indefinite period. The Customer may end it at any time by disconnecting the workspace; on disconnect, all synchronized data is deleted immediately and in full (see Privacy Policy). The right to extraordinary termination for good cause remains unaffected for both parties.

The Provider may amend these Terms and the scope of the Service with effect for the future where this is necessary for a valid reason (in particular a changed legal situation or technical development) and the Customer is not unreasonably disadvantaged. Changes are communicated to the Customer with reasonable notice. The version published at the time of use applies.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the Provider’s registered seat. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.